habaj's Privacy Policy
Your personal information is completely safe with us — this policy describes in detail how we collect, use, and protect your data.
Introduction and Overview
habaj (operated through the habaj.lat website) is committed to providing players in Bangladesh with a safe, transparent, and trustworthy online gaming experience. This Privacy Policy ("Policy") explains what personal information we collect, why we collect it, how we process it, and what your rights are when you visit our website, register, and use our services.
By using our services, you are considered to have agreed to the terms of this Privacy Policy. We recommend that you read this policy in full and, if you have any questions, contact our support team.
This policy should be read alongside our Terms and Conditions and Responsible Gaming policy. Together they form our complete service framework.
Information We Collect
habaj collects information about you in a number of ways. The types of information we collect are described in detail below.
1.1 Information You Provide Directly
When you create an account on our platform, we collect the following information from you:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Residential address
- Information about your preferred deposit and withdrawal methods (bKash, Nagad, Rocket)
- National ID card or passport details for identity verification
- Information provided when you contact us via live chat or email
1.2 Automatically Collected Information
When you use our website, the following technical information is collected automatically:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device identification information
- Pages visited, links clicked, and session duration
- Information collected through cookies and similar tracking technologies
1.3 Transaction Information
Information about your deposit, withdrawal, and betting history is stored as part of our financial record management. This information is also used to implement responsible gaming policies.
Purpose of Data Use
habaj uses your personal information only for lawful and necessary purposes. The table below describes the main purposes for which data is used and the corresponding legal basis.
| Purpose of Use | Description | Legal Basis |
|---|---|---|
| Account Management | Handling registration, login, password recovery, and ensuring account security. | Contractual necessity |
| Identity Verification (KYC) | Age and identity verification to prevent financial fraud and block access by minors. | Legal obligation |
| Financial Transactions | Processing deposits, paying out winnings, and maintaining transaction records. | Contractual necessity |
| Customer Support | Providing 24/7 support in Bengali via live chat and email. | Legitimate interest |
| Responsible Gaming | Monitoring gaming behaviour to identify addiction risks and provide appropriate support. | Legal obligation and legitimate interest |
| Security and Fraud Prevention | Detecting suspicious activity, preventing account hacking, and protecting platform integrity. | Legitimate interest |
| Service Improvement | Analysing user experience to continually improve our platform. | Legitimate interest |
Important: We never sell your personal information to third parties or share it for commercial purposes.
Data Sharing and Disclosure
habaj places the highest importance on the privacy of your personal information. However, in certain circumstances we may share information with third parties:
3.1 Service Provider Partners
To operate our platform, we work with trusted technology and service providers. These include payment processors (bKash, Nagad, Rocket), game software providers (such as Pragmatic Play, PG Soft, JILI, Spribe), cybersecurity providers, and cloud infrastructure providers. These partners receive only the information necessary to deliver their specific services and are bound by strict confidentiality agreements.
3.2 Legal Obligations
In the event of a court order, government directive, or other legal requirement, we may be required to disclose information to the relevant authorities. In such cases we will disclose only the information that is legally required.
3.3 Fraud and Abuse Prevention
Information may be shared with relevant authorities as part of cooperation in investigations into financial fraud, money laundering, or other illegal activity.
3.4 Business Transfers
In the event of a company merger, acquisition, or asset sale, your information may be transferred. In such circumstances we will notify you in advance and the new entity will also be bound by this Privacy Policy.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience and ensure platform functionality. The different types of cookies are described below:
Essential for the basic functionality of the platform. Used for login sessions, security verification, and core service operation. These cannot be disabled.
Help us improve our services by collecting website usage statistics. These cookies do not identify you personally.
Used to remember your language, theme preferences, and other personal settings, making your experience easier on future visits.
Used specifically for fraud detection, account protection, and preventing unauthorised access.
You can disable analytics and preference cookies through your browser settings. However, doing so may limit some functionality of our website.
Data Security Measures
habaj has implemented industry-leading technical and administrative measures to protect your personal information.
SSL Encryption
Every data transfer between your browser and our servers is secured by TLS encryption.
Firewall Protection
Advanced firewalls and intrusion detection systems guard our servers and databases around the clock.
Access Control
Only authorised staff can access your information, and every access is logged.
Our security team conducts regular system audits and quickly resolves any potential vulnerabilities identified. If a data breach occurs, we will notify affected users as quickly as possible in accordance with legal requirements.
Data Retention Period
habaj retains your personal information only for as long as necessary. In determining retention periods we consider the following:
- Active accounts: All information is retained for as long as your account remains active.
- After account closure: Financial transaction and KYC information is retained for a specified period under legal obligations.
- Communication records: Customer support history is kept for a reasonable period to ensure service quality.
- Marketing data: If you withdraw your consent, you will be removed from marketing lists immediately.
Once the specified period has ended or the legal obligation has been fulfilled, we securely delete or anonymise your information.
Your Rights
As a habaj user, you have the following rights over your personal information:
Right of Access
You have the right to know what information we hold about you and to request a copy of that information.
Right to Rectification
If any of your information is inaccurate or incomplete, you can request that it be corrected.
Right to Erasure
Where there is no legal obligation to retain it, you can request that your information be deleted in certain circumstances.
Right to Object to Processing
In certain circumstances you have the right to object to and restrict the processing of your information.
Right to Data Portability
You can request a copy of the information we have collected about you in a structured format.
Right to Withdraw Consent
You can withdraw your consent at any time. This will not affect any processing that has already taken place.
To exercise these rights or for any questions, please contact our support team. We will process your request within a reasonable timeframe.
Protection of Minors
habaj strictly provides services only to those aged 21 and over. Our platform does not intentionally collect any personal information from minors.
Age Verification: We strictly verify the age of every user during registration and the identity verification process. If we become aware that a minor is using our platform, we will immediately close their account and delete all associated information.
If parents or guardians believe their minor child is using our platform, please contact us. To learn more about responsible gaming, visit our Responsible Gaming page.
International Data Transfers
Our servers and service providers may be located in various countries, which means your information may be transferred internationally. In such cases we ensure that:
- Adequate data protection measures are in place in the destination country, or
- Contractual safeguards (such as standard contractual clauses) are in effect
- The party receiving the data is committed to providing protection equivalent to this Privacy Policy
If you would like more details about international data transfers, please contact our support team.
Policy Changes and Updates
habaj may update this Privacy Policy from time to time. Reasons for changes may include:
- Introducing new services or features
- Legal or regulatory changes
- Improvements in data protection technology
- Bringing clarity based on user feedback
For significant changes, we will publish a notice on the website and inform registered users by email. Continuing to use the platform after the changes will be considered as your agreement to the updated policy.
If you wish to review a previous version, please contact our support team.
Privacy Contact
If you have any questions, concerns, or requests regarding the exercise of your rights under this privacy policy, please contact us. Our privacy team will respond to your message as soon as possible.
Available 24/7 in Bengali — contact us through the chat widget on any page.
[email protected]
Instant on live chat; typically within 24 hours by email (Bangladesh Standard Time).
Visit our Terms & Conditions to understand our complete legal framework, and our Responsible Gaming page to learn about responsible gaming.